Basil Ford Customer Reviews
When you're searching for a trusted Ford dealership in Cheektowaga, customer experiences tell the real story. At Basil Ford, we've built our reputation on delivering a first-class experience that goes beyond just selling cars. From our upfront pricing to personalized service that makes every customer feel valued, we're committed to earning your trust through genuine care and expertise.
Our customers consistently highlight what sets us apart: honest communication, zero-pressure sales and service that exceeds expectations. Whether you're shopping for your first vehicle or your tenth, we believe every interaction should reinforce why Western New York families choose Basil Ford again and again.
Why Local Drivers Choose Basil Ford
What makes a dealership truly exceptional? It's the details that matter most to busy families and business owners. When you purchase any new or used vehicle from us, you'll get a complimentary oil change and inspection to ensure your Ford F-150 or Explorer runs smoothly from day one. This isn't just about value -- it's about building a relationship that lasts long after you drive off our lot:
"Outstanding customer service!! Easy to work with, absolutely no pressure to buy. Friendly and courteous sales personnel, felt as those I was dealing with an old friend. They made me a fair offer and accepted my counter offer. Couldn't be happier with the deal and how I was treated." - Bob M. (Google Review)
Convenience is equally important to our Cheektowaga customers. Take advantage of our shuttle service or arrange pickup and delivery service for auto maintenance needs. We understand your time is valuable, so we've designed every aspect of our process to work around your schedule, not the other way around.
Exceptional Ford Sales Experiences
Our new Ford sales process consistently earn praise from customers who appreciate honesty and efficiency:
"Absolutely the best purchasing experience I have ever had. From test-drive to driving home in our new car in under four hours. The sales team were friendly and did not pressure us in any way. Definitely the gold standard of sales." - Nancy E. (Google Review)
For customers seeking quality used vehicles in Cheektowaga, one customer shared his experience with our transparent approach:
"My car-buying experience at Basil Ford was easy, smooth and effortless. I completed most of the buying process over the phone. Our salesman was transparent and honest. My experience at the dealership during document signing and vehicle pickup was again very pleasant and smooth, and no unnecessary add-ons. Basil Ford has developed and implemented a car-buying process that is very smooth and easy for customers." - Dinesh S. (Google Review)
Commercial customers particularly value our dedication to their unique needs.
"I had a pleasant experience buying a commercial vehicle from Basil Ford. I made a phone call explaining what I was looking for. My salesman was super helpful in knowing exactly what I wanted. Three days later he was delivering the truck to my shop one and half hours away. Now that is service folks!!" - Tim L. (Google Review)